How many devices can one License Key be used on?
A License Key is licensed to a user, not to a specific device, and can be used on all computers in normal personal use.
However, we will check the usage of the registration code from time to time, and may freeze the key if we see signs of obvious abuse (or registration code leakage), such as the number of devices active at the same time significantly exceeding the normal value.
What should I do if I did not receive the License Key?
You can check the trash box of your mailbox, sometimes the License Key email will be delivered to the trash box. You can also click here and follow the prompts to resend the License Key.
What should I do if I forget the License Key?
You can click here and follow the prompts to retrieve the License Key.
What is the difference between a License Key and a redemption code?
The License Key is the credential required to activate the software and is tied to the Email.
A redemption code is a one-time code used to generate a registration code that can be tied to your email on this page to generate the corresponding License Key.
Is the License Key permanent?
The License Key can be used permanently on the current major version. For example, if you purchased WonderPen version 2.1, subsequent versions 2.2, 2.3, 2.4, etc. can be upgraded for free, but version 3.0 may need to be re-purchased.
We will continue to iterate and improve WonderPen, but we will not update major versions frequently. When a new major version is launched, we will provide upgrade discounts for old users, so any time is the best time to buy WonderPen.
In addition, version upgrade is not mandatory. When a new version is launched, the old version will not be invalid and can still be used all the time. If you think the current version is enough to meet your needs, you can ignore the new version and continue to use the current version.
What's the difference between the download version and the Mac App Store version?
The functions of the two versions are basically the same, except that the Mac App Store version has some minor differences in operations involving local files from the download version due to sandbox restrictions. The download version includes Windows, macOS, and Linux versions, while the Mac App Store version is available only on macOS.
If you only use it on macOS, choose whichever version you prefer, or if you might also use it on Windows, macOS, or Linux, choosing the download version and purchasing a full-platform registration code may be a better deal.
Can I get a refund after purchase?
You can contact us for a refund within 7 days of purchase.
Note that you can only apply for a refund if you purchase through the official website. When purchasing through the Mac App Store or an agent, you cannot apply for a refund due to the different policies and procedures of each agent.
Can I change the bound Email after registration?
Yes, if you need to change the bound Email, please contact us.